Troubleshooting

  • Regularly clearing cache resolves and prevents an array of online issues. Ruling out cluttered cache is often a first step when troubleshooting. The documents below explain how to clear a browser cache on a Windows device or a Chromebook.

    Follow steps to clear browser cache   

    Clear cache on a Chromebook  

    For help: The district offers technical assistance with FCPS email accounts and Chromebooks. The Student Tech Support line, (859) 381-4410, is open from 8 a.m. to 6 p.m. Monday through Thursday and 8 a.m. to 5 p.m. on Fridays. Translators are available.