Contact: Tammy Lane • First Posted: Wednesday, January 11, 2012

We at "It's About Kids" Support Services wanted to post a quick update on the network problems in the district since we came back from winter break.

Since midday Jan. 2, random network outages varying in duration from 15 minutes to a couple of hours have off and on impacted all our schools. We’ve all become so dependent on technology that the loss of our email, Internet and network access is affecting many of our daily tasks as well as communication with our students' families. For schools and offices with phone lines linked to the network, we’re also losing our phone access. To exacerbate the problem, we have been experiencing some of the outages during the school day. 

We want you to know that not only are we acutely aware of the issue, but also that our technology staff has been working tirelessly to solve the problem. Rest assured that resolution has been and will continue to be of the highest priority. Fixing a technological problem like this is a process of elimination. Our folks have been addressing issues one at a time, working with network equipment and service providers and troubleshooting literally around the clock. We have in fact “resolved” the problem on three separate occasions (or so we all thought) only to have it reappear hours or days later. 

Thank you for your patience. We know this is frustrating for our staff and our families. We are posting this information on our Web page and Facebook page to let people know what’s been going on. We ask  for your continued patience and want you to know that we are working diligently and doing everything humanly possible to get everything up and running. We’ll keep you posted on our progress.